Website Design Firm Refreshes Website for Sustainability Consultants

The website design firm, World Synergy, recently finished a website design project for The Legacy Initiative.

The new website design speaks to building owners and managers who are looking for sustainable solutions and high performance buildings.

Sustainability management and green building construction is a competitive industry. It’s important to have a professional website that serves as a reference to potential clients.

Contact us today at World Synergy to learn more about our website design firm’s services.

Building a Business on the Internet Shouldn’t Be A Laughing Matter

Some business owners make me laugh when they shouldn’t.

I hear these true stories and feel like someone just told an old joke about “two guys walk into a bar and…”

The following is just an example of how detached some people are from what it takes to generate leads or sell online.

A friend just told me about a guy who wants to do SEO. The cost of a custom web site alone turned him off. That’s fair. You have many options for web development. If you use the right tools yourself, your web site may still proclaim: “I’m not a web designer and it shows doesn’t it?” Hopefully you’ll hire a designer.

But the funnier part was the exchange between my friend and this not-yet-successful business person.

“Can I e-mail you more information about pricing?”

“I don’t have e-mail.”

“You don’t.”

“I don’t have any plans to get e-mail either.”

What more can anyone say?

Internet Marketing Specialist | 3 Tips to Use Social Media for Customer Retention

Recently I was interviewed for the National Strategic YouTube series, Evolve to Grow, aimed at educating business owners of the many tools available to acquire and retain more customers.  This series installment was specifically about using content as a form of customer retention, and of course I was thrilled.  As the Internet Marketing Specialist for World Synergy I have the great pleasure of being on a team that creates countless campaigns accomplishing this very task.

Over the past few years many businesses have jumped into social media marketing as a way to acquire new clients, forgetting about the value social media brings to customer retention.  Let’s look at 3 simple tips to use social media for customer retention:

1.  Gain respect as an expert in your field. Using social media to provide your customers with industry knowledge earns you respect as an expert in your field. Create content that your customers would appreciate.  Ideas include different ways of using your product or service, relevant health and/or safety information, tips for choosing providers, things to look out for, etc, etc.

2. Post content to encourage your customer engagement with.  By posting questions, trivia, quizzes and asking opinions, you’re staying in communication with clients without soliciting them. This natural social behavior will keep your business in the front of their mind.

3. Encourage feedback on your social media sites.  Resist the urge to delete negative comments. Instead encourage your customers to use social media platforms in order to speak truthfully about their experience with your business.  In the interview, Roman Jacubowycz quoted a statistic saying “56-70% of customers who complain to you, will do business with you again if you resolve their complaint.” Communication plays a crucial role in retaining customers, so view negative comments as opportunities to resolve complaints in order to retain customers.

Want more internet marketing specialist tips for growing and retaining your customer base? Consider signing up for our new webinar, “Online Marketing Success Strategies for 2012,” at 1 p.m. (EST), April 19, 2012.

Watch the interview here for more tips and statistics regarding using content to retain customers.

Web Site Design for Charlotte Home Builder

World Synergy recently had the opportunity to work with The Ullman Group on several fronts.

We finished the web site design project not long ago which included the completion of a new corporate identity for the custom home builder in North Carolina and a new web site

design.  Having a professional web site serves as a great reference for potential customers who want to connect with the business.

Learn more about the value of an eStrategy. Contact us today for a complimentary web marketing solutions consultation.

Does Your Business Support its Own Social Media Marketing Efforts?

Too many businesses are not supporting their own social media marketing efforts while wondering why they can’t seem to capitalize on social media marketing trends.  If your business has a social media presence, ask yourself these questions:

  1. Do you display social media icons on your web site?  This may seem like an obvious place to market your own social media profiles, but our recent small business SEO study revealed that 78% of small businesses have no mention of social media profiles on their web sites.
  2. Are you using your packaging to send current customers to your social media sites?  If your business has a product, your social icons should be on all packaging.  Packaging your product without social icons is a way to miss out on customer feedback and increasing your fan base.  Pictured here is my inspiration for today’s post, a pack of my Orbit gum and it’s no wonder Orbit gum has almost 2 million Facebook fans at the time of this post.
  3. Does all your print advertising have a reference to your social media presence? Print advertising can include catalogs, fliers, brochures, business cards, coupons, Christmas cards and everything you order from your printer – business checks, invoices, everything.  The next time you flip through coupons or your local junk mail, see how many are using their print advertisements to enhance their social marketing  efforts. Pictured to the left is a coupon for Cheer detergent working together with their Facebook marketing campaign.  It’s no surprise Cheer detergent has almost 70,000 Facebook fans at the time of this post.
  4. Are you using your other forms of advertising, like television and radio, to generate a larger social media audience?  Or are all your marketing efforts going in their own direction?  Don’t be your own worst enemy when it comes to online marketing.  Use your other advertising campaigns to help market your online presence and capture fans to engage with your brand.  Read more about integrating your permission marketing email campaigns with social media in our post “Email + Social Media = Big Impact.

To get the most out of all your advertising dollars, make sure you have properly integrated all print, packaging, email marketing, radio advertising, television commercials and your web site with your social media marketing efforts.

 

Internet Marketing with Hashtags: Are You Missing Out? Part 2

In “Internet Marketing with Hashtags: Are You Missing Out? Part 1,” we introduced the hashtag, who’s using it, how it’s used and promised to reveal ways you can be incorporating hashtags into your internet marketing strategy for more web site traffic and internet leads.  As promised, enjoy these 5 techniques to increase your conversions using hashtags:

1) Find your prospects with the hashtag. Whether you’re a manufacturer, a supplier, a cosmetics company, a holistic health coach or a medical device company, you have prospects on twitter and they are using hashtags. Find your prospects by finding the hash-tags used in their industry.  For example, industrial lubrication suppliers sell to manufacturers. Enter #manufacturing and #mfg in the twitter search to find them.  Selling medical devices? Many health care providers use the hash-tags #hospitals #surgery #radiology #hcsm (Healthcare Communications and Social Media) #HealthIT, etc…   Pick your specialty and find the hashtags.

2) Monitor conversations with the hashtag. Scheduled conversations, called Tweet Chats, occur on twitter with the use of hashtags. They’re open to everyone and can be an effective tool for getting the pulse of a community. For example, do you sell equipment to solar energy providers? Wednesdays at 6PM search for #solarenergychat to listen in on a weekly chat for the entire solar energy industry. Do you target small businesses and want to get a pulse on their community? Every Wednesday at 8pm EST, search twitter for #SmallBizChat to find advice and questions for small business startups and businesses started less than five years ago.

3)Build a targeted audience with the hashtag. By adding targeted hash-tags to tweets, you’ll be found, followed and added to twitter lists. For example, let’s say you sell a gluten free, all natural, wine-based pasta sauce. Your target market is a health conscious consumer willing to pay more for all natural ingredients, a gourmet flavor, and a gluten-free product. Find a wine connoisseur, a gluten-free blogger and a health conscious cook to see what hashtags they use. Here’s what you’ll find: #HFCS = high fructose corn syrup, and saying #HFCS free in your tweets tells people your sauce doesn’t contain corn syrup while joining conversations with people about the corn syrup vs. sugar debate. #Foodie is someone who prides themselves in having a taste for quality flavor, #wine is a widely used hashtag that will get you noticed by wine lovers and add a #gf to be found by the twitter community looking to buy gluten free products.

4)Increase exposure with the hashtag. Increasing exposure using a hashtag in your tweets is a similar concept to building a targeted audience with a hashtag from above.  The difference is, if it’s just exposure you’re after, and you don’t expect for people to follow you, using a trending hashtag will get you in front of a larger audience.  From your Twitter home page you can see what hashtags are the most popular in real time based on city, country or global.  Currently, #ThingsBlamedOnLeBron is trending in Cleveland.  By adding that to a tweet, you will get exposure among the hundreds of twitter users paying attention to that topic in Cleveland right now.  It’s also a way to engage with other locals on Twitter and show off your tweeting skills.

5) Send traffic to your website with the hashtag. Using a hash-tag to increase exposure, join in conversations and get added to Twitter lists will not convert to business alone.  An effective way to  convert tweets into leads, is by sending twitter traffic to where they can convert.  If your web site has visible calls to actions that will capture emails and contact information, send twitter traffic to your web site by adding a link, with the appropriate hashtags.

In this example, Clark Howard tweets: “There is a way to cut expenses of #healthcare by banding with others to significantly reduce the cost of premiums.http://bit.ly/Ag3PZQ” This tweet sends traffic to his web site while gaining the attention of people who may be looking for health care related information with an effective use of the hashtag #healthcare.

In another example North American Tool tweets: “ Absorb excessive shock & minimize carbide breaking or chipping with carbide-inserted taps. Carb-i-Sert: http://bitly.com/mClcb5.#mfg.” North American Tools effectively uses the #mfg hash-tag to get the attention of manufacturers while sending traffic to this product on their web site.

After effectively implementing these 5 ways to increase your internet traffic and  web site leads using the hashtag, if you are not getting conversions, consider reading our “25 Ways to Succeed with Online Marketing” or call us anytime at 440-349-4940 to get your free web audit and eStrategy report.

World Synergy Donates Toys for Facebook Likes


World Synergy Employees Decorate the Toys for Tots Tree

This afternoon World Synergy decided to get festive and start giving.  In the holiday spirit, decorating the tree, we rolled out an idea to test internet marketing, social media and our networks for the greater good.

The message:

“World Synergy is donating toys for likes today!  Like the World Synergy page to take part in the Toys for Tots drive.  For every 20 new likes, World Synergy donates another new toy to Northeast Ohio children in need this Christmas.  You can help spread the word by liking the page and sharing the post on your own wall: www.facebook.com/WorldSynergy

In a matter of an hour, twelve people shared the post on their own profiles and 57 new likes hit the Facebook page.  In this season of giving we’re elated to use social media to help children in Northeast Ohio receive Christmas presents. We’re all looking forward to seeing how many new likes we have in the morning and how many presents we get to drop off to Toys for Tots!

So if you haven’t liked us on Facebook, visit our page and help us to reach our goal of giving lots of gifts to Toys for Tots in the name of using social media to help underprivileged children during Christmas.

SEO – CPA Firms Falling Short with Search Engine Optimization

World Synergy today released a comprehensive study revealing how accounting and CPA firms are primarily falling short with search engine optimization (SEO).

When Will SEO and Accounting Firms Add Up?,” is a new study that looks at 200 small and large accounting firms across the nation to explore their use of basic SEO fundamentals including domain name choice, implementation of keywords in page names and page titles, adoption of social media, inbound links and other factors impacting search engine rankings.

The study finds that 62% of CPA and accounting firms are not ranking in the top 10 results for the search engine Google, only 20% of large accounting firms use a keyword in their domain name and 63% of small accounting firms have fewer than 25 inbound links.

“It’s clear that many firms aren’t paying enough attention to SEO,” said Mike Murray, author of the study and web strategy thought leader of Online Marketing Coach, a service of World Synergy.  “They have some momentum, but aren’t seeing the whole picture.”

At World Synergy our services includes a combination of search engine optimization, business strategy, online marketing, communications and design (print and online), application development and computing infrastructure architecture expertise.  For more information about the CPA study or to determine how World Synergy can help your organization with online marketing solutions and website marketing services, contact Mike Murray at 440.349.4940 ext. 635

Online Marketing: Digital Magazines or Google AdWords?

Advertising Age, a global resource for marketing and advertising news,  recently published an interesting piece discussing the new focus on ROI by major magazine companies like Time Inc. and Meredith Corp. in “Magazines to Marketers: We’ll Prove How Much We Lift Sales”. It’s no surprise that as online marketing becomes more effective, and an increasing number of tools enter the market to measure ROI (return on investment), magazine advertising has experienced a major decline.

Most of us know Google AdWords is Google’s primary revenue source, with total advertising revenues of $28 billion in 2010, but have you been keeping up with the most updated figures from The Interactive Advertising Bureau revealing major upward trends in all online advertising?

  • Revenues from Internet ads rose 23.2% in the first half of 2011
  • Display advertising (including banner ads and sponsorships) increased 27.1% over the same period in 2010
  • Display-related advertising totaled more than $5.5 billion in the first six months of 2011

This move by magazines to increase their focus on providing advertisers with more metrics in order to measure advertisers’ return on investment couldn’t be too soon.  While magazine subscriptions decline and online marketing increases, it shouldn’t be surprising major magazines would try getting a piece of the pie.  Will they be able to create a tool, similar to the analytics provided by Google AdWords, to prove advertising dollars are well spent on digital magazine ads?  Will digital magazine advertising campaigns become a viable strategy for online marketing?

Contact World Synergy for more online marketing solutions and website marketing services.

Read full article here

Online Marketing Solutions — Google AdWords New Feature

Recently, Google AdWords added a new feature that lets you optimize your ads for conversions, Conversion-aware  Creative Rotation (CaCR).

With CaCR, you are able to choose what ads show that are expected to provide more conversions more often. It works for both Search and Display campaigns.

There are different rotation settings available that will rotate ads within an ad group.

Rotate: Ads rotate evenly in the ad auction, even if an ad has a lower CTR than another.

Optimize for clicks: Ads expected to have more clicks will appear more often in the ad auction than other ads. This setting will allow your ad groups to gain more impressions and clicks.

Optimize for conversions: Ads expected to have more conversions will appear more often in the ad auction. This setting will allow your ad group to receive fewer clicks, but is expect to receive more conversions and an improved ROI.

Contact World Synergy for your online marketing solutions.